Author Archives: gaussling

About gaussling

Gaussling is a senior scientist in the chemical business. He occasionally breaks glassware, spreads confusion and has been known to generate new forms of hazardous waste. Gaussling also digs aerospace, geology, and community theatre.

Trombone Shorty

I have a guitar and sometimes I pick at the strings before I retire for the evening. Regrettably, I can’t produce much that is recognizable. It’s just an elementary condition related to a lifelong neglect of this kind of activity. My brain plasticity has produced a tough layer of rythmic dissonance between my grey hair and grey matter like a skin of old playdough or expired custard.  

What I have come to understand is this- guitar players whom I have taken for granted as providers of background music were in fact some extremely clever fellows.

In trying to convert the sheet music of a few players into sound, I have come face to face with the truth of their talent. And I am humbled. Most people learn this well before their fifties. But not me. My insights are hard won and accumulate when most of the other runners have already passed the finish line.

I was just surfing Youtube for guitar players like Chet Atkins, Leo Kottke, Eric Clapton, Stevie Ray Vaughn, Jeff Beck,  and a few others.  Another way of looking at the spectacle of their art is this:  Behold what neurons are capable of!! The player’s central nervous system seeks maximum satisfaction in the refinement of the exercise of producing sounds from an external object. It is a feedback loop that explores for a target state and, through brain plasticity via evolving neuron interconnectivity, refines its own capacity to produce a desired effect.  What an amazing universe it is that can produce such things.

And what an amazing demonstration of the marvel of brain biology. Even if they find the Higgs boson next week, we’re still a long way from a fundamental mechanistic understanding of how someone learns to excel at Spanish guitar.

Lately I’ve been listening to Trombone Shorty. He has brought new life to that venerable background instrument, the trombone. This is from his album Backatown.

I’ll be blunt. It’s all about putting butts in seats.

Ok. So I’m one of the founders of a theatre group more or less based in my home town.  Truthfully, I’m the least experienced of this group.  We’re a bunch of community theatre enthusiasts who have decided to start our own theatre group. Together we’ve had a few critical successes, but we wanted some autonomy.  Most of our shows ended up with a modest surplus of cash with only one production that was well executed but poorly attended. The next show is largely funded by the receipts of the previous show.

Together or in groups we’ve done Proof, Brighton Beach Memoirs, Murder Room, Beets, and Love letters. Last fall I was in Room Service. We’re starting to accumulate a bit of experience. Luckily there have been no disasters.

What does it really mean to be a board member of a theatre group? It means that you are a producer. It means that your main purpose is to find and allocate resources so that others- sniff, sniff– can perform. As a board member you find out what it really means to be a producer of a show. It’s a lot of work.

So here is the deal. We have two productions scheduled, one at a very nice municipal theatre next January.  The question before us is this- how do you marshall resources and staff willing to work for free to put on a good show? Yes, we have 6 board members who are also actors, writers, and directors. But we can’t do everything. We need people for props, costumes, sets, and makeup. We also need someone to do lighting and sound. Possibly two or three of us may be in the show with bit parts.

In show business, there are several criteria for success. Obviously there is critical success. Everyone wants to be part of a great show.  We’re obligated to provide a nights entertainment in exchange for tickets. So, we need to snag some good actors and a director up to the task of directing upcoming Neil Simon production. Fortunately, we have an experienced director who has contacts in the local network of actors. So,  with some luck the audition will be well attended with prospective actors.

But beyond all of the handwringing about production value, what matters most to the producers is that we put butts in seats. We could put on the best performance in history, but without an audience, it’s all a silly exercise.

The question arises, then, as to how does one get the message out? We recently learned the expensive lesson that newspaper advertising is highly unreliable. A good writeup in the local entertainment insert can be very helpful, though. But the staff writers have to see a compelling newspaper story in order to do a good writeup. So, if you’re doing a Neil Simon play, one that has been done many, many times, how do you stir up the excitement?

Well, you have understand who your audience is and what they respond to. Who attends plays, anyway? In the case of community theatre, there is a substantial reservoir of blue hairs and the Q-tips who love to see a show. You know, retired people. So then, how do we get the message out to the retired folks? This is the nut we have to crack in the dog days of summer. Who is willing to go out on a January night to see a show?

Andy Grove on Scaleup

Andrew Grove is the former CEO of Intel who was responsible for its transition from memory chip producer to microprocessor producer. According to Wikipedia, Grove is responsible for an increase of 4500 % in Intel’s market capitalization. In his youth he and his family escaped from Budapest, Hungary during the Soviet invasion of 1956. Groves holds a PhD in chemical engineering from UC Berkeley. Grove is now retired and is a senior advisor to Intel.

Grove recently wrote an article for Bloomberg that is quite insightful in its analysis of certain aspects of American corporate culture. In particular, Grove notes the disconnect between US technology startups and the subsequent expansion of business activity leading to job growth. He also notes that startups are failing to scaleup their business activity in the USA. The Silicon Valley job creation machine is powering down.

Grove makes an interesting point here,

A new industry needs an effective ecosystem in which technology knowhow accumulates, experience builds on experience, and close relationships develop between supplier and customer. The U.S. lost its lead in batteries 30 years ago when it stopped making consumer-electronics devices. Whoever made batteries then gained the exposure and relationships needed to learn to supply batteries for the more demanding laptop PC market, and after that, for the even more demanding automobile market. U.S. companies didn’t participate in the first phase and consequently weren’t in the running for all that followed. I doubt they will ever catch up.  Andrew Groves, 2010, Bloomberg.

To build on what Grove is saying, I’ll embellish a bit and add that an industry is actually a network of manufacturers, suppliers, job shops, labor pools, insurers, bankers, and distributors. When deindustrialization occurs, the network of resources collapses. The middle class takes a big hit when a commodity network moves offshore. In the end, the intended market for commodity goods and services- ie., the middle class- is weakened by the very move that was supposed to keep prices down and profits up.

Grove is most concerned with the matter of scaleup. This is the business growth phase that occurs after the entrepreneurship proves its worth in the marketplace. Investors pour money ino large scale operations and staff to get product onto the market. Grove suggests that investment in domestic startups who do not follow on with domestic scaleup are not participating in keeping the magic alive.

Offshore scaleup negatively counteracts the benefit of domestic innovation. In a sense, it is an abdication of the trust given to the entrepreneurs by the citizens who provided the infrastructure to make the innovation possible.

Grove makes a good point in his editorial and I think that the rest of us need to take an active stance to question the facile analysis so often uttered by business leaders when it comes to relocation of business units offshore.  Citizens paid for the infrastructure and a large part of the education that makes our innovative technology possible. There needs to be more public pushback on business leaders and government officials about this topic.

Russia being Russia

It was reported that the Russian Parliament has approved a draft of a law to increase the powers of its FSB, or the remnant of its Soviet era KGB.

The final version is somewhat weakened from its earlier form, which prescribed punishment for individuals who ignored such warnings from the F.S.B. In remarks posted on his party’s Web site this week, Vladimir Vasiliyev, the chairman of the State Duma’s Committee on Security, described the new power as “a preventive conversation” with “someone who is beginning to move toward committing a crime.” (New York Times, July 16, 2010)

Imagine that. A Future Crimes Division.

When asked about the bill by a German reporter during a meeting with German Chancellor Angela Merkel on Thursday, President Dmitri A. Medvedev said, “what is going on now is the result of my direct instructions,” and that foreign commentators should not concern themselves with it. (New York Times, July 16, 2010)

The police state is back. The Russian gov’t is moving (back) towards policing perceived intent. What a sad day for Russian civilization and the world.  Queen to E5, check.

Viewpoints on American Business

Over at the Robert Reich blog there is a recent commentary on Chinese currency policy. Reich makes some interesting comments on the Chinese approach to industrialization.

But most fundamentally, China is oriented to production, not consumption. It wants to become the world’s preeminent producer nation. While keeping the yuan artificially low is costly to China — it pushes up the prices of everything China imports — China is willing to bear these costs because its currency policy is really an industrial policy.

We think the basic purpose of an economy is to consume, not to produce. So we only grudgingly support industrial policy. We think of government efforts to rebuild our infrastructure as a “stimulus.” We approve of government investments in basic research and development mainly to make America more secure through advanced military technologies. And we give American companies tax credits for R&D wherever they do it around the world.

Don’t be fooled into thinking that US companies will continue to make big profits from sales in China. China allows big U.S. and foreign companies to sell in China on condition that production takes place in China – often in joint ventures with Chinese companies. It wasn’t American know-how, so it can eventually replace the US firms with China firms.  [Italics by Gaussling]

It seems to me that American policy leaders have no clue whatsoever on how to coexist or compete with China economically. Because of the authoritarianism in contemoporary Chinese culture, they are able to focus their resources on long term goals while we in the USA rely on a kind of economic Darwinism. It seems that we are waiting for the rational forces of the marketplace to take us forward in the economic struggle with China.  In reality, American businesses have no nationality. Their obligation is only to achieve maximum shareholder value, irrespective of parochial concepts of national interest.

Americans like to put on a show of maintaining an orthodox capitalistic stance against a nation state like China. One with a centrally controlled economy.  Unfair currency policy is a foreign policy that China is using to leverage the flow of export dollars their way.  Somehow we are content to play cards with an opponent who has stacked the deck.

It is worth remembering that much of the technology that economically emergent states use to energize their manfacuring sectors was paid for by US citizens over the last 100 years. Electronics , metallurgy, chemistry, aerospace, transportation, automation. The US has made substantial contributions to technologies that are now ubiquitous.

These emergent states have not funded generations of successive invention and improvement to achieve their semiconductor FAB or petrochemical complex. Corporate investors dropped it out of the sky.  This technology that we have been busy exporting has been dearly paid for by generations of hard working citizens here. Yet, through the exercise of advanced business philosophies, this magic of ours has been transplanted off shore to the benefit of a few.

I think there is an assumption that our American democracy is somehow a uniquely robust form of democracy. It is hard to make that argument anymore. A culture that equates money with speech and validates it in the Supreme Court is a culture that accepts the notion that the congress is part of the marketplace of goods and services.

In the face of a shift in the global economic center of gravity, Americans are busy in an orgy of fratricidal disassembly of its institutions. Journalism and independent media come to mind.  The former watchdogs of democracy are now quasi-analytical entertainment divisions of a few major comglomerates.

The market is like a stomach. It has no brain. It only knows that it wants more. I think nations like China know this about us and take full advantage of the fact that we like to wear the badge of orthodox capitalist on our sleeves. In a way we are just country bumpkins who have never traveled out of the county. We’ll be true to our doctrine as we run aground.

I think that, in the end, publically owned corporations will be the death of our economic vitality. Blind reverence for CEO’s who maneuver a dividend no matter what the economic climate force this species of organization to abdicate any sense of national affiliation. It’s been happening for many years. Legions of B-school students study the strategy of Jack Welch and similar ethically agnostic characters who serve the greater good of the corporation.

Instead, legions of B-school students should be trying to figure out how to sustain American manufacturing rather than how to outsource it. These people should not confuse M&A with progress. Making things and offering services that people want is how progress happens. If taxes are too high to sustain business within these borders, then an open effort to bring corporate taxes into line based on mathematically defensable arguments should be made. To work for progress is to be progressive. We need more progressive business people, not more financial wizards. The grownups of America need to step up.

Process Intensification and the Chemical Marketplace

Somewhere along the timeline of a given chemical plant process a manager will (or at least should) ask the question: “can we run this process in a more efficient and safer manner”?  Chemists and engineers may be set to work finding ways to extract more profit from a process.

There are numerous ways any given process may be improved. How that is done specifically depends on the process, obviously. But certain generalities can be made that serve as a guideline in thinking through the process.

In this essay I will limit my comments to batch or semi-batch processing and to specialty and fine chemicals. Continuous processes and commoditized products are out of the scope of this essay.

Batch and Semi-Batch

A batch process is one in which a vessel is charged with raw materials which are allowed to react to form a desired product. A semi-batch process is one in which raw materials are metered into the vessel over the course of the reaction. From a process safety perspective, the big difference between the two is that the batch reaction is the one with all of the reaction energy contained in the vessel from the start. A semi-batch process is one in which the energy is metered in based on the limitations of heat transfer capacity.

Commodity Chemicals

Some chemicals are commodity products and others are specialty or fine products. A commodity chemical is a product which is produced at a large (relative) scale, commonly in a continuous process, and is subject to price pressures generated by national or global scale competition. There are exceptions, naturally. Generic drugs or semiconductor chemicals may be commoditized but manufactured by relatively small scale batch processing though still subject to commodity market dynamics.

A commodity chemical product is one which has numerous producers offering similar specifications and varying mostly by price, often resulting in strong competition. As a result of the large scale and the great competition, commodity chemicals are often priced at low dollar-per-unit levels. Owing to the basic nature of commodity chemicals in manufacturing, it is not uncommon for commodity chemical sales volume to be an economic indicator.

Here is an important economic point in thinking about commodity vs non-commodity chemicals. Commodity chemicals typically have a cost structure featuring large raw material or energy costs. Commodity processing is all about the dilution of overhead into high volume. Commodity cost structures may be quite immobilized by fixed raw material and/or energy costs.

Commodity chemicals are commonly used for mass production of other goods. Examples of commodity chemicals include NaOH, soda ash, potash, sulfur, sulfuric acid, HCl, chlorine, BTX, ethylene, propylene, butanol, ethanol, methanol, naphtha, methane, hydrogen, ammonia, etc. These are materials bought and sold by the railcar and whose sales volumes indicate the health and vigor of entire nations. Other, lower volume, chemicals are commoditized as well. Additives and treatment chemicals for commodity consumer goods like pigments, solvents, plasticizers, dyes, food processing additives, lubricants, polymer additives, metal treatment chemicals, agrichemicals, etc. These goods are sold on the large scale for their performance modification or other properties.

Specialty and Fine Chemicals

Specialty and fine chemical products are commonly sold in lower volumes for a broad range of manufacturing and formulation activity. There is no sharp line of demarcation between commodity and high volume  fine chemicals. Commoditization is less a manufacturing phenomenon and more of a market phenomenon. The same is true for specialty and fine chemicals.

Specialty and fine chemicals are an important part of the total chemicals market sector. There are tens of thousands of chemical entities on the market. Most are deeply obscure, in demand only by a few researchers. A common growth strategy of  catalog companies is to increase the number of catalog offerings, thus snagging new customers by providing specialized precursors to those who do not want to make a science project out of starting materials. This business strategy has helped to grow the well known chemical catalogs to their immense size.

A specialty chemical is a material that feeds into a particular use, or is valuable or usable only to a particular end user. Commonly, a specialty chemical may be used for a single application by a single customer or a few narrow applications for a few customers. A specialty chemical is often part of an intellectual property package whose use and identity is highly controlled. The specialty chemical, like a fine chemical, may be covered under process patents that limit manufacturing practices.

A specialty chemical may be of technical grade (i.e., 60 to 95 % purity) or it may be highly purified. It might be of a complex composition and specifiable only under bulk properties like viscosity, flash point, or color. Or a specialty chemical might be highly purified and have sharply defined specs requiring spectroscopy, chromatography, XRD, % ee, or elemental analysis. A specialty chemical might also be a fine chemical in the sense that its composition is in the public domain, but its application is just obscure or covered by a patent.

Generally, a fine chemical is a substance whose composition is in the public domain and is refined to some commercially viable level. A fine chemical may be a reagent or a substrate and may be  used by anyone technically qualified to handle it. Very often, the composition of a fine chemical is understood to a high level. Fine chemicals may be starting materials for the manufacture of other substances, or may be used directly in an application where it remains chemically intact at the retail level.  An example would be an emulsion stabilizer or some polymer additive.

Specialty and fine chemicals are not mathematically distinct definitions. The differeces are based on market behavior and intellectual property. Examples exist which may find a home under both definitions. For the most part, a specialty chemicals manufacturer is a producer of customized materials with a limited base of potential customers.

The Prime Directive

Here is the central business imperative of any chemical plant- we want to run the reaction as fast as possible without taking undue risks. Labor costs and other overhead accumulate with process time, Δt. Any given batch fine or specialty plant has x gallons of capacity available for use 24 x 7 every year. The key to profitable operation is to get maximum product output per unit time. That means maximum space yield and/or maximum rate. Decreasing production time is equivalent to increasing plant capacity.

Production risk divides into two principal domains: 1) safety and 2) economic. While it is possible to have an economic risk without a significant safety risk, the practical fact is that all safety risks are also economic risks. So in the execution of a process improvement, very practical thinking has to guide the work.

Cost Drivers

Commoditized chemicals are often disproportionately raw material or energy cost intensive relative to specialty and fine chemicals. High volume, low margin products that have been in a competitive market a while have most likely been optimized such that the labor contribution to overhead has long been minimized. For a given plant, significant improvements to the cost structure may not be easily found in the labor column if the major costs are raw mats. Except as follows. Relocating a plant to a country with lower labor and/or tax costs. Commodity production follows the labor cost gradient from a high-cost labor pool to a lower-cost labor pool.

Process intensification on chemical products that have been commoditized for a long time is difficult. Besides relocation of the manufacturing site, a step change in processing technology may be needed to improve process economics. Fundamentally new chemistry (or catalyst!) or reactor type or in materials handling may be needed to justify a change.

Whereas commoditized chemical costs may be driven by raw material or energy costs, specialty and fine chemicals are most likely to have a cost structure driven by labor and overhead. A dominance by labor cost contribution will be especially true early in the life of the chemical product. The early developmental period in the market life of a fine or specialty product is the time when competition is likely to be minimal and price pressures lowest.

Early in the life of a fine or specialty chemical product is the time when the end user is struggling to understand the market picture. This is the commercial development period. While the end user (customer) is certainly trying to contain costs, low volume may cause the buyer to rely on a single supplier for a time. This gives the vendor a chance to log enough process iterations to bring the production costs more in line with expectations.

When pricing smaller volume products, every effort should be made to pad the costs in anticipation of process upsets and low yields. And for high margin. R&D and scaleup costs are typically highest early in the life of a product. Margins should be high enough early on so that the early production pays for the development. Customers will not be enthused about this. They’ll want you to “partner” with them and get some skin in the game early. Try to avoid this, politely.

A small volume fine or specialty product should be heavy in labor costs. Over time, and as price pressure from customers mount, the vendor should be able to accept price concessions through improvements in labor contribution. This is wiggle room. A smart vendor will never price a new product too close to raw mat cost since the inevitable movement of price is downward.

Low volume specialty or fine chemicals are often not subject to the same sort of pricing dynamiocs as the commodity chemicals. This category of chemical manufacture is more obscure and the products may not be manufactured constantly or in large lots.

Importantly, lower volume fine and specialty chemicals are commonly purchased on a spot buy basis rather than a supply contract. Owing to the lack of long term certainty of cash flow, spot buy prices are always higher than contract prices.

Process Intensification. The benefits.

The business of making a reaction execute in a shorter time or in a higher batch space yield or batch chemical yield is called process intensification. The idea of intensification is to produce more product per unit batch volume of processing equipment and/or per unit batch time. Every chemical plant has a fixed number of operable reactor gallon hours per year.  Given that conventional chemical batch reactors are fixtures that are very expensive to modify or change out, it is desirable to focus effort on getting the maximum product out of those limited reactor gallon hours.

In a competitive market, one way to grow is to find advantageous economies of scale and pass some of that improvement along in the form of more attractive pricing.  The ability to maximize the throughput of product in fixed equipment is the ability to dilute overhead expenses into a greater number of kgs of product and direct more cash into the profit column.

Process intensification almost always involves doing something faster, hotter, at higher pressure, or in increased concentration. That is the intensification part. An exception might be an alternate process that affords a higher chemical or space yield, or faster rxn rate without undue risks.  One should always be on the lookout for these plums.

Process Intensification. The down side.

The attactive part of process intensification is quite plain. But there is a down side that may or may not be apparent in any given intensification project. It is a change that could bring plant operations closer to the release of hazardous energy.

The question that any process intensification project should squarely address is the matter of the accumulation of hazardous energy. This can be manifested in many ways.

For example, you increase the concentration of your reaction mixture in your process. This is a space yield intensifying improvement that has the benefit of advantageous bimolecular kinetics. You get more product per batch and you increase the reaction rate by increasing the reagent concentrations.  Reagent feed times are nominally increased, but probably not to a deleterious extent.

Naturally, there are consequences to consider. Is there an induction period to look out for? The thermal consequences of this may be magnified at higher space yields.

Does the intensified process produce excessive and unwanted side products?

Does the process generate a precipitate or increase the viscosity of the reaction mass? Increased viscosity has a deleterious effect on heat transfer and mixing efficiency. Slurry formation may be enhanced and consequently produce problems with discharge and pumping of the reactor contents. Filtration may be problematic as well.

Furthermore, as a result of reagent addition the reaction mixture may have a greater density that the initial solution in the vessel, diminishing power transfer efficiency in agitation. Effectively you may end up vortexing an inner band of reaction mass with poor flow along heat transfer surfaces.

Cavitation at the impeller tips may occur and attenuate the efficiency of heat transfer. Heating a viscous two phase reaction mass may lead to localized overheating along the reactor  jacket if it is rigged for heat. I have seen this lead to flash boiling of volatile solvents along the jacket surface with an increase in pot pressure.

Another form of process intensifiaction is through the application of higher reaction temperature and/or pressure. Increasing the reaction temperature could be as easy as using a higher boiling s0lvent. Or it could entail higher pressure as well. Whereas most operations can easily accommodate a higher boiling solvent, higher pressure will require specialized pressure vessels. These are less common, in fact, they are part of a manufacturing subspecialty in their own right.

To summarize, intensify a commodity chemical process is more likely to involve  addressing raw materials, energy inputs, and material handling.  Conversely, while specialty and fine chemical processing could benefit from the above areas of concern, unit labor cost is likely to be a target for process improvement. Labor cost is something that can be minimized most easily by process intensification and quite likely without fundamental equipment changes.

From time to time, all processes should be re-examined for efficiency and safety improvements. But the operator should expect consequences in any process change.

NatGeo King Tut Exhibit- Ho Humtep of the Ballyhoo Dynasty

Th’ Gaussling went on a minor field trip recently to the local art museum in Denvertown to see the marvels of King Tut. And what a marvel it was … of marketing. It is hard to say that the exhibit met expectations. To be sure, there are some fine artifacts on display.  And it is a splendid example of museum-craft. Notable is the exquisite goldsmithing and scuplture on display. There are decorative articles that resemble a form of gold filigree that are quite impressive for the era. My northern European ancestors were sleeping in hollow logs and howeling at the moon when the Egyptians were doing the work on display.

But at the end of the day, the exhibit is yet another recasting of history in a theatrical form suitable for the attention deficit masses. Case in point:  a video short subject portrays DNA work on a mummy where the scientist assures us that such research is a part of the larger effort to cure disease.  Golly, sounds urgent.

Well, maybe there will be useful findings that contribute to the betterment of human health. But if it doesn’t , is the knowledge useless? I think not. This is the same sort of lame apologia used for jusifying space exploration or studying the frogs of Amazonia. If you are not looking around, you are not going to find new things.

Scientists should stand firm with the conviction that exploration is a net benefit for mankind. We should be more careful that claims of a breakthrough are tempered bya realistic warning about the speed of progress.  We should stop leading people along with false expectations about the fabulous things just around the corner. All progress is the result of prolonged hard work by many people.

A chemist’s encounter with boneheads and the disreputable

One of the things that happens to a chemist in the sales department is the business of taking odd phone calls. Someone out there will scan the internets for information on some particular substance or product and find the number of your company switchboard. The person at the front desk  will spend a moment with the caller and then connect them with someone like myself.

During my business development time I have been amused, surprised, pestered, annoyed, and yes, a little frightened.  I have fielded calls from a prisoner wanting expert witnessing (his planned appeal was based on a false premise), illicit drug makers wanting bulk intermediates sent to their motorcycle or chrome shops, and crooked characters wanting items on the MCA list sent to their garage operations.

I am not a member of the law enforcement fraternity. God knows these characters have never asked for my help.  There is precious little I can personally do in the fight against drug crime. But foiling those who would profit from poisoning the nervous systems of our citizens is something that can be done by chemists.

I have spoken with misguided people on the dark side of chemistry who are on the fast track to prison. And, I have taken calls from parents of K-12 students wanting energetic or otherwise hazardous materials for their science fair project. In this case, we’ll have a polite discussion about safety and I’ll offer some alternatives.

I have been yelled at by frustrated foreign nationals for my refusal to quote on items on the munitions list or the State Department’s official shit list of bad actors. Some were persistant buggers, but I extracted satisfaction in interfering with their sourcing plans. The front lines in illegal technology transfer or illegal synthetic drugs is not in the offices of the authorities. It is on the phones and emails messages of companies who sell materials or devices that facilitate the activity.

It turns out that knowingly selling substances to suspicious characters is not only morally wrong or makes you an accessory, but it is just plain bad business. Long term stability for you and your company requires compliance with the code. Selling materials that may be used for illicit purposes by unqualified buyers is only an open invitation for trouble.

Trolling for organizational weaknesses happens all of the time and all over the business world. Industrial espionage, attempts at illegal export/import of controlled materials, and raw material sourcing attempts for illicit or controlled substances. You have to keep your head on a swivel and qualify your customers.  

Trade shows are particularly bad for spying and competitive intelligence gathering. Companies who can afford large trade show booths will have an enclosed room to meet privately with potential customers. That way watchful eyes will have a harder time figuring out what they’re up to.

Few experienced business development people are shy about asking questions, especially yukking it up over a business dinner and drinks. When in doubt about giving information, just shut your yap, shrug your shoulders, and grin.

Always be up front and honest when it comes to withholding confidential information. Even, or perhaps especially, when you have an NDA in place.  You do not want to get in the habit of discussing sensitive topics in social settings. Leave that for meetings in the conference room where your cohorts can participate and everyone can hear what was disclosed. Savvy business people on either side will halt conversation on the spot if they believe that proprietary information is being divulged inappropriately.

As to the matter of gaming the system, I’ll offer that it’s always better in the long run to avoid planting misinformation. It is better to be regarded as uninformed or unhelpful rather than as a liar in the sales world. You can eventually slough off the reputation of being a bit uninformed or rude. But once branded as a liar, even in a field of liars, it is a stink that will follow you for the rest of your career in sales.

Travel Tips From the Department of Devil’s Advocacy

If you’re wandering the country on I-90, say to or from Sturgis, SD, a stop at the Devil’s Tower north of Sundance, WY, is very worthwhile.

Devils Tower

The identity of this geological oddity is the subject of some disagreement. Three theories of its origin are in play: 1) an igneous stock, 2) a volcanic neck, and 3) the remnants of a laccolith. Whatever the case, it is plain that the sedimentary rock surrounding it has long since eroded away to reveal the more weather resistant igneous rock. 

Climber on Devils Tower

Close up, the columnar structure of the formation is evident. This feature speaks to a slow cooling process, one made possible for a magmatic body deep underground insulated by the surrounding formation.

Devils Tower, Wyoming, June 2010.